At Dev Marketplace, we strive to ensure customer satisfaction with all our premium items. However, due to the nature of digital products, we have specific guidelines for refunds to balance customer rights with fair use. By purchasing items from our marketplace, you agree to the following refund policy:
Functionality Issues
Refunds are available for premium items that do not function as advertised, provided that the issue is reported within 14 days of purchase. We request customers to first reach out to our support team for assistance, as many issues can be resolved with guidance or minor fixes.
Unresolved Support Cases
If our support team is unable to resolve a legitimate functionality issue with the item, you may qualify for a refund. Refunds will not be provided if the item functions as described but does not meet personal preferences or specific custom requirements.
Buyer’s Remorse or Change of Mind
Refunds are not provided if you simply change your mind after purchase or decide that the item is no longer needed.
Incompatibility with Third-Party Software or Customizations
Items are tested for functionality, but we cannot guarantee compatibility with all third-party software or bespoke customizations. Issues arising from modifications or integrations with external platforms do not qualify for refunds.
Downloadable Content Use and Abuse
Refunds are not available if an item has been downloaded or used, except in cases of verifiable technical issues that our team is unable to resolve.
Lapsed Support Period
Refunds are not granted for support or updates required after the initial support period. Extended support and updates may be available for purchase but do not qualify for refunds.
Contact Support
Before submitting a refund request, please reach out to our support team for assistance. Many common issues can be resolved through troubleshooting, updates, or minor adjustments.
Refund Request Submission
If you believe you qualify for a refund, please submit a formal request within 14 days of purchase. Include your order ID, a detailed description of the issue, and any relevant screenshots or error messages.
Review and Resolution
Refund requests are reviewed on a case-by-case basis. We aim to process valid refunds within 7–10 business days of approval. Refunds are issued through the original payment method and may take additional time to reflect, depending on your payment provider.